Trust Owner

Authenticity

We use technology to detect fraudulent activity by verifying user accounts, giving owners the ability to confirm the identities of travelers. Travelers who have a Verified Traveler badge next to their names have opted to undergo additional identity verification via a third-party vendor. We advise owners to always read traveler profiles and ratings.

Home Safety Preparedness

We advise you to equip homes with safety essentials such as carbon monoxide and smoke detectors, fire extinguishers, first-aid kits, deadbolt locks, outdoor lighting and essential safety information for travelers. Disclosure of any monitoring devices at homes is required, and hazardous conditions or obstacles that impede escape in the event of an emergency are prohibited. We support owners by offering guidance on safety best practices, and we make it easy to share information about available safety features and devices with travelers.

Secure Online Payments

We leverage world-class systems to detect and prevent fraud, and protect payments between travelers and owners. Our community members transact securely in the Luxury Villas Zilic marketplace thanks to Luxury Villas Zilic systems and infrastructure that meet rigorous security requirements to be PCI-DSS compliant.

Liability Insurance

Our $1M Liability Insurance provides owners with $1,000,000 in liability protection for all stays processed online through Luxury Villas Zilic checkout at no additional cost to you. If you don’t already have a liability policy, this policy is your first defense if a traveler makes a claim against you. If you already have a liability policy, this provides additional coverage.

Property Damage Protection

Property Damage Protection is available for bookings paid through Luxury Villas Zilic Payments. This provides up to $5,000 in coverage for accidental damage to your home. Plans start at just $59 (for $1,500 in coverage) and protect against accidental damages such as broken lamps and windows; damaged doors, walls and furniture; stained bedding, towels or linens; and lost or stolen keys, including rekeying costs.

Secure Communication

Always communicate with travelers through Luxury Villas Zilic secure messaging platform, which protects both parties from phishing and identity theft.

Nondiscrimination

We're committed to an inclusive marketplace built on a foundation of trust, safety and respect, and to a global platform open to travelers and owners without regard to race, color, religion, national origin, ancestry, disability, sex, gender identity, sexual orientation or marital status. We expect all users to demonstrate respect and tolerance in all interactions, and we reserve the right to remove anyone who fails to abide by these principles from our marketplace.

Accessibility

Luxury Villas Zilic requires all property owners and managers to accommodate guests who require the use of a service animal, regardless of pet policy. We encourage you to communicate with travelers about any accessibility features in your home and describe your property accurately on your listing.

Disaster Support

In the event of a natural disaster, our customer support team can help you manage your listing and calendar and rebook affected travelers who have been impacted during their stay. For assistance, visit our Help Portal.

Renting Responsibly

We advise owners to comply with local laws and regulations and be considerate of area residents and the neighborhood in which they're hosting. Our community is built on respect and inclusion, and we expect all our members to behave in a neighborly way toward one another.

Industry Support

Luxury Villas Zilic has a growing team dedicated to educating local officials about the short-term rental industry so that fair and effective regulations can be put in place.

Customer Support and Help Portal

Luxury Villas Zilic Customer Support is available 24 hours a day, seven days a week via online chat, email and phone. For assistance, visit our Help Portal.