Is this Carcassonne hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Carcassonne hotel have a swimming pool?

Yes, this Carcassonne hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Carcassonne hotel?

Best-rates for the Carcassonne hotel starts from $139 per night with includes Pool, TV, Bedding/Linens, Internet, Kitchen, Parking, Accessibility, Restaurant, Child Friendly, Wheelchair Accessible, Security/Safety, Bar, Breakfast, Laundry, Air Conditioner, Balcony/Terrace, Business Services, Wellness Facilities, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Carcassonne hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Carcassonne hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Carcassonne hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Carcassonne hotel?

Based on the information reported by the owner or manager, the Carcassonne hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Carcassonne hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mercure Carcassonne la Cite Hotel | Hotel in Carcassonne

| 9.4 (283 Reviews) | 1 Bathroom

Carcassonne Hotel | Mercure Carcassonne la Cite Hotel

Hotel in Carcassonne

Hotel with free parking, 4-minute walk to Château Comtal
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a seasonal outdoor pool, and dry cleaning.
Housekeeping is available on request.
Mercure Carcassonne la Cite Hotel offers 80 accommodations with safes and coffee/tea makers. Televisions come with satellite channels.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Eco-friendly toiletries

Hair dryer

Bedroom

Blackout drapes/curtains

Bed sheets

Air conditioning (climate-controlled)

Safe

Energy-saving switches

LED light bulbs

Desk

Bulk dispenser for toiletries

Recycling

Soundproofing

Water-efficient showers only

Eco-friendly cleaning products provided

Phone

Iron/ironing board (on request)

Breakfast

1 poolside bar and 1 bar

Room service available

Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: EUR 18 per person

1 restaurant

Electric kettle

Coffee/tea maker

Parking

Wheelchair-accessible parking available

Electric car charging station on site

Free RV/bus/truck parking on site

Free uncovered self parking on site

Accessibility

Wheelchair-accessible registration desk

Elevator

Wheelchair-accessible parking

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible public washroom

Wheelchair accessible (may have limitations)

Activities

Golfing

Bike parking

Fitness center

Seasonal outdoor pool

Entertainment

Satellite channels

General

Meeting rooms - 3

Front-desk safe

Water dispenser

Banquet hall

Elevator

English

French

Spanish

Vegetarian dining options

Smoke-free property

At least 80% lighting from LEDs

Humane treatment of captive wild animals

Reusable cups only

No plastic coffee stirrers

Double-glazed windows

Biodegradable coffee stirrers

At least 80% organic food

No plastic soda bottles

Comprehensive food waste policy

Local culture & ecosystem education

At least 80% of food locally-sourced

TV in lobby

Biodegradable drinking straws

Vegan dining options

No plastic drinking straws

Reusable tableware only

Comprehensive recycling policy

Guest Services

Soundproofed rooms

Seasonal outdoor pool

Dry cleaning service

Change of towels (on request)

Change of bedsheets (on request)

24-hour front desk

Daily housekeeping

Luggage storage

Multilingual staff

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Terrace

Garden

Pool umbrellas

Pool sun loungers

Policies

Check-in

Check-in start time: 4:00 pm; check-in end time: midnight contactless check-in available late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available late check-out fee: eur 40

Child Policy

Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are not available.

Payment Policy

Fee for buffet breakfast: approximately eur 18 per person pet fee: eur 10 per pet, per day service animals are exempt from fees late check-out fee: eur 40 the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets allowed for an extra charge of eur 10 per pet, per day service animals are welcome, and are exempt from fees

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number fr27384824322 safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, ancv chèques-vacances, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels)

Reviews

Alvaro

Dec 14, 2025 08:34:35 PM

Review Score: 6

Summary: Ok

See All Reviews

Room Arrangement

Room Info	Facilities
Privilege Room - a double bed and a trundle bed for 2 people Room Size: m² 2 Double Bed and Double Trundle Bed	General Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Shower/tub combination, Raised toilet seat, Wheelchair accessible, Free toiletries, Number of bathrooms - 1, Free cribs/infant beds, Bathrobes, Slippers, iPod docking station, Roll-in shower, Bed count minimum 2, Bed count maximum 2
Twin Room, Classic Twin Room, 2 Twin Beds Room Size: m² 2 Twin Beds	General Pet-friendly room, Number of living rooms 0, Partially open bathroom, Number of bedrooms - 0, Bathtub or shower, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Classic Room, 1 Double Bed Room Size: m² 1 Double Bed	General Pet-friendly room, Number of living rooms 0, Partially open bathroom, Number of bedrooms - 0, Bathtub or shower, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Privilege Room - two single beds and a trundle bed for 2 people Room Size: m² 3 Twin Beds and Double Sofa Bed	General Pet-friendly room, Number of living rooms 0, Partially open bathroom, Number of bedrooms - 0, Shower/tub combination, Free toiletries, Number of bathrooms - 1, Free cribs/infant beds, Bathrobes, Slippers, iPod docking station, Bed count maximum 3, Bed count minimum 3